1. Acceptance of Terms
Welcome to PKWin Casino. By accessing, registering, or using the website pkwin-casino.com and its related services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and all other rules, policies, and procedures we may publish from time to time. If you do not agree to these Terms, you must not use the Site or Services.
2. Eligibility and Account Registration
- Legal Age: You must be at least 18 years old (or the minimum legal age for gambling in your jurisdiction, whichever is higher) to use our Services.
- Geographic Restrictions: Access is prohibited from jurisdictions where online gambling is illegal. It is your sole responsibility to ensure your use of the Site is legal in your location. We reserve the right to block players from restricted territories.
- One Account Per Player: You may only register and maintain one active account. Multiple accounts (“multi-accounting”) are strictly prohibited.
- Account Accuracy: All information provided during registration (name, address, date of birth, email, etc.) must be accurate, truthful, and current. You must update this information promptly if any changes occur.
- Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (username and password). All activities under your account are your responsibility. You must immediately notify us of any unauthorized use by contacting pkwin0051@gmail.com.
3. Bonuses and Promotions
- All bonuses and promotional offers are subject to specific terms published at the time of the offer (“Promotion-Specific Terms”). In case of conflict, the Promotion-Specific Terms prevail.
- Wagering Requirements (“Playthrough”): Bonuses are subject to wagering requirements (e.g., 35x the bonus amount) that must be met before a withdrawal is permitted.
- Game Weighting: Contributions to wagering requirements vary by game type (e.g., slots may contribute 100%, while table games may contribute 10% or be excluded).
- Maximum Bet Limits: While using bonus funds, a maximum bet limit (e.g., $5 or 10% of the bonus amount) applies. Exceeding this limit may result in the forfeiture of bonus funds and associated winnings.
- Bonus Abuse: We strictly prohibit “bonus abuse,” including but not limited to: creating multiple accounts to claim bonuses, using strategies to exploit bonus playthrough requirements, or collusion. We reserve the right to void bonuses and any associated winnings, suspend accounts, and confiscate funds in cases of suspected abuse.
4. Deposits, Withdrawals, and Financial Terms
- Deposits: You can only wager with funds that have been legally obtained and deposited into your account. We accept various payment methods as listed on the Site. Minimum/maximum limits apply.
- Withdrawals:
- Withdrawals are processed to the same method and account holder used for deposit, where possible (Security Policy).
- You may be required to complete identity verification (“Know Your Customer” – KYC) before any withdrawal is processed.
- We reserve the right to request additional documentation to verify the source of funds or identity at any time.
- Dormant Accounts: If an account remains inactive (no login or transaction) for a continuous period of 12 months, we may classify it as dormant and apply a monthly administrative fee, as permitted by law. The balance may be forfeited after a further period, as detailed in our Dormant Account Policy.
5. Game Rules and Fair Play
- All games on the Site are governed by their individual rules, which are available within the game interface.
- We use a certified Random Number Generator (RNG) to ensure fair and random outcomes in all games.
- Malfunction: In the event of a system malfunction, all game play is void. Our decision on such matters is final.
- Prohibited Activities: You agree not to use any software, bots, scripts, or devices to gain an unfair advantage, exploit errors, or interfere with the Site’s operation.
6. Player Conduct and Termination
- You agree to use the Site lawfully and respectfully.
- We reserve the right, at our sole discretion, to:
- Refuse or restrict service to any player.
- Void any winnings resulting from fraudulent, collusive, or erroneous activity.
- Suspend or permanently terminate your account for breach of these Terms.
- Confiscate any funds in your account if you are found to be in breach.
7. Limitation of Liability
- The Site and Services are provided “as is” and “as available.” We do not warrant that they will be uninterrupted, timely, secure, or error-free.
- To the maximum extent permitted by law, PKWin Casino, its directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or Services, including but not limited to loss of data, profits, or business interruption.
8. Intellectual Property
All content on the Site, including but not limited to software, design, text, graphics, logos, and game interfaces, is the exclusive property of PKWin Casino or its licensors and is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive license to access the Site for personal entertainment only.
9. Complaints and Dispute Resolution
- Informal Resolution: If you have a complaint, please first contact our Customer Support team at pkwin0051@gmail.com.
- Escalation: If the issue is not resolved to your satisfaction, you may formally escalate it to our Complaints Department. Details of this process are available upon request.
- Final and Binding Decision: Our decision on the outcome of any dispute relating to game results, account transactions, or bonus eligibility shall be final and binding.
10. Responsible Gaming
We are committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, loss limits, wagering limits, session time reminders, and self-exclusion options. If you need help controlling your gambling, please use our tools and visit our Responsible Gaming page for links to support organizations.
11. Amendments
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or a prominent notice on the Site. Your continued use of the Services after such notification constitutes your acceptance of the new Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., Curaçao], without regard to its conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction, e.g., Curaçao].
13. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
Email: pkwin0051@gmail.com
Subject Line: Terms and Conditions Inquiry