PKWin Casino is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website pkwin-casino.com, use our services, or interact with us.
By accessing our site and services, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect information to provide you with a secure and personalized gaming experience.
A. Information You Provide Directly:
- Account Data: Name, date of birth, email address, postal address, telephone number, and username upon registration.
- Verification Data: Copies of identification documents (e.g., passport, driver’s license), proof of address, and payment method details as required by law (Know Your Customer – KYC).
- Financial Data: Payment card details, e-wallet information, and transaction history. Note: We do not store full payment card details; these are processed by our secure, PCI-DSS compliant payment partners.
- Communication Data: Correspondence with our support team via email (e.g., pkwin0051@gmail.com), live chat, or other channels.
B. Information Collected Automatically:
- Technical Data: IP address, browser type and version, time zone, operating system, and device information.
- Usage Data: Pages visited, games played, session duration, bets placed, winnings, and navigation patterns.
- Cookies & Similar Technologies: We use cookies, web beacons, and tracking pixels to enhance user experience, analyze site traffic, and for advertising purposes. You can manage your cookie preferences via your browser settings.
2. How We Use Your Information
We use your personal information for legitimate business purposes, including:
- To create, manage, and secure your player account.
- To process deposits, withdrawals, and other financial transactions.
- To verify your identity and age to comply with legal obligations and prevent fraud.
- To provide customer support and respond to your inquiries.
- To personalize your experience, including game recommendations and promotional offers.
- To ensure the integrity and fairness of our games.
- To send you administrative messages, updates on terms, and security alerts.
- To analyze site usage and improve our services, games, and website functionality.
- To comply with legal and regulatory requirements, including reporting to licensing authorities.
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), we process your data based on:
- Performance of a Contract: To provide you with our gaming services.
- Legal Obligation: To comply with anti-money laundering, gaming, and tax laws.
- Legitimate Interests: For fraud prevention, network security, and business administration.
- Consent: Where required for specific marketing communications. You may withdraw consent at any time.
4. How We Share Your Information
We do not sell your personal data. We may share it with trusted third parties only in the following circumstances:
- Service Providers: With partners who perform services on our behalf (e.g., payment processors, data hosting, KYC verification, customer support, marketing analytics).
- Regulatory & Legal Authorities: When required by law, regulation, subpoena, or to protect the rights, property, or safety of PKWin Casino, our users, or others.
- Affiliated Companies: With entities within our corporate group for internal administrative purposes.
- Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
All third parties are contractually obligated to handle your data securely and only for the purposes we specify.
5. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, firewalls, strict access controls, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations (particularly relating to financial and gaming regulations, which may require retention for 5-10 years), resolve disputes, and enforce our agreements.
7. Your Rights & Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal limitations.
- Right to Restrict Processing: Request we limit how we use your data.
- Right to Data Portability: Request a transfer of your data to another provider.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Manage Marketing: Opt-out of promotional emails by using the “unsubscribe” link in any email or by contacting us.
- Manage Cookies: Adjust your browser settings to refuse cookies.
To exercise these rights, please contact us at pkwin0051@gmail.com. We will respond within 30 days and may request verification of your identity.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence (e.g., for data hosting). We ensure such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, or the recipient’s participation in adequacy frameworks.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any information.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:
Email: pkwin0051@gmail.com
Subject Line: Privacy Policy Inquiry